Identified - We have identified the source of the unusual sending activity that caused Amazon SES to pause outbound email delivery from the affected production region.
Our team has already started implementing the required fixes and security improvements. Once these changes are completed, we will validate the affected systems to ensure the issue has been fully addressed and that normal sending can safely resume.
Following this validation, we will coordinate with Amazon AWS to complete their review and restore outbound transactional email delivery.
The investigation and remediation process has taken longer than we originally expected, and we understand that transactional emails — including account verification, password resets, notifications, and other application emails, may be critical to some customers' businesses.
If this incident is significantly affecting your production application or business operations, please contact our Support team. We will work with you directly to evaluate and, where possible, provide an alternative email delivery solution while the final remediation and AWS review are being completed.
Our Parse Server infrastructure and applications remain operational, and we currently have no indication that customer data has been affected.
We appreciate your patience and will provide another update as soon as the remediation and validation process progresses further.
Oct 04, 2026 - 12:43 UTC
Our team has already started implementing the required fixes and security improvements. Once these changes are completed, we will validate the affected systems to ensure the issue has been fully addressed and that normal sending can safely resume.
Following this validation, we will coordinate with Amazon AWS to complete their review and restore outbound transactional email delivery.
The investigation and remediation process has taken longer than we originally expected, and we understand that transactional emails — including account verification, password resets, notifications, and other application emails, may be critical to some customers' businesses.
If this incident is significantly affecting your production application or business operations, please contact our Support team. We will work with you directly to evaluate and, where possible, provide an alternative email delivery solution while the final remediation and AWS review are being completed.
Our Parse Server infrastructure and applications remain operational, and we currently have no indication that customer data has been affected.
We appreciate your patience and will provide another update as soon as the remediation and validation process progresses further.
Oct 04, 2026 - 12:43 UTC
Update - We continue to actively work on resolving the transactional email delivery disruption affecting Parse Servers in the EU Region.
Together with Amazon AWS, we are investigating the source of the unusual sending activity that caused Amazon SES to temporarily pause email delivery from the affected production region. Our current focus is not only on restoring normal service, but also on identifying the root cause and ensuring the issue cannot recur.
The investigation is taking longer than we initially expected, and we understand that transactional email delivery, including account verification, password resets, notifications, and other application emails, may be critical to some of our customers' businesses.
If this incident is having a significant impact on your production application or business operations, please contact our Customer Success Team at support@sashido.io We will work with you directly to evaluate and, where possible, provide an alternative email delivery solution while the investigation with AWS continues.
Our Parse Server infrastructure and applications remain operational, and we currently have no indication that customer data has been affected.
We apologise for the extended disruption and appreciate your patience while we work with AWS to fully resolve the issue.
We will provide another update as soon as we have meaningful progress to share.
Oct 04, 2026 - 08:32 UTC
Together with Amazon AWS, we are investigating the source of the unusual sending activity that caused Amazon SES to temporarily pause email delivery from the affected production region. Our current focus is not only on restoring normal service, but also on identifying the root cause and ensuring the issue cannot recur.
The investigation is taking longer than we initially expected, and we understand that transactional email delivery, including account verification, password resets, notifications, and other application emails, may be critical to some of our customers' businesses.
If this incident is having a significant impact on your production application or business operations, please contact our Customer Success Team at support@sashido.io We will work with you directly to evaluate and, where possible, provide an alternative email delivery solution while the investigation with AWS continues.
Our Parse Server infrastructure and applications remain operational, and we currently have no indication that customer data has been affected.
We apologise for the extended disruption and appreciate your patience while we work with AWS to fully resolve the issue.
We will provide another update as soon as we have meaningful progress to share.
Oct 04, 2026 - 08:32 UTC
Investigating - We are currently experiencing an issue affecting outbound transactional emails of the Parse Servers in the EU Region.
Our email delivery provider, Amazon SES, has temporarily paused sending from one of our production regions while they review unusual sending activity. As a result, some emails such as account notifications, verification emails, password resets, and other transactional messages may be delayed or not delivered.
Our systems remain operational, and there is currently no indication that customer data has been affected.
We are actively investigating the issue with AWS and reviewing our email infrastructure. Restoring normal email delivery is our highest priority.
We will provide another update as soon as we have more information.
Sep 28, 2026 - 15:55 UTC
Our email delivery provider, Amazon SES, has temporarily paused sending from one of our production regions while they review unusual sending activity. As a result, some emails such as account notifications, verification emails, password resets, and other transactional messages may be delayed or not delivered.
Our systems remain operational, and there is currently no indication that customer data has been affected.
We are actively investigating the issue with AWS and reviewing our email infrastructure. Restoring normal email delivery is our highest priority.
We will provide another update as soon as we have more information.
Sep 28, 2026 - 15:55 UTC
About This Site
SashiDo monitors all of its critical services both internally and through 3rd party services. If there is a disruption in service, incident notes will be updated here. Subscribing to updates is the best way to stay informed about any issues affecting SashiDo availability.
Below, you’ll find the current status of the SashiDo infrastructure, as well as any recent issues or incidents we may have had.
If you think that something is not working with the service, please get in touch with us by submitting a ticket through https://dashboard.sashido.io/tickets/new or contact our Customer Success team via the LiveChat.
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