Investigating - We are currently experiencing an issue affecting outbound transactional emails of the Parse Servers in the EU Region.
Our email delivery provider, Amazon SES, has temporarily paused sending from one of our production regions while they review unusual sending activity. As a result, some emails such as account notifications, verification emails, password resets, and other transactional messages may be delayed or not delivered.
Our systems remain operational, and there is currently no indication that customer data has been affected.
We are actively investigating the issue with AWS and reviewing our email infrastructure. Restoring normal email delivery is our highest priority.
We will provide another update as soon as we have more information.
Sep 28, 2026 - 15:55 UTC
Our email delivery provider, Amazon SES, has temporarily paused sending from one of our production regions while they review unusual sending activity. As a result, some emails such as account notifications, verification emails, password resets, and other transactional messages may be delayed or not delivered.
Our systems remain operational, and there is currently no indication that customer data has been affected.
We are actively investigating the issue with AWS and reviewing our email infrastructure. Restoring normal email delivery is our highest priority.
We will provide another update as soon as we have more information.
Sep 28, 2026 - 15:55 UTC
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SashiDo monitors all of its critical services both internally and through 3rd party services. If there is a disruption in service, incident notes will be updated here. Subscribing to updates is the best way to stay informed about any issues affecting SashiDo availability.
Below, you’ll find the current status of the SashiDo infrastructure, as well as any recent issues or incidents we may have had.
If you think that something is not working with the service, please get in touch with us by submitting a ticket through https://dashboard.sashido.io/tickets/new or contact our Customer Success team via the LiveChat.
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